Tuesday, November 16, 2004

Day 68

I worked in electronics tonight again. One of our co-managers jumped down the throat of a customer. It was interesting to watch.

So this apparently eccentric lady bought an LCD TV from us once before. It didn't work. So she brought it back and was looking for a replacement. She wanted a similar one, but asked if we could hook it up to a feed just to make sure it worked. In co-manager Ed's defense, she was a bitchy kind of eccentric. She treated everyone like trash, mostly because I guess she was pissed that her TV didn't work. (p.s. go shop at Best Buy for TVs people; our prices are cheaper because WE DON'T CARE!)

Ed lost it, interupting and telling her we don't do installment services. It's not Wal-Mart policy. Blah, blah, blah....Big face off. Ed relents, jacks the TV into the Wal-Mart TV feed, and it works perfectly. No one leaves happy. We all need a vacation.

Here's the thing. If myself or anyone else had talked to or treated a customer like that, we would probably be fired. But Ed has his little fun and gets away with it. Yadda, yadda, yadda...some old management sucks story. You've heard (and experienced) it before. No one is immune to it.

Not even at Mr. Sam's Wal-Mart.


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